TERMS AND CONDITIONS OF SALES
We at The Imagemakers take pride in our reputation
as a supplier of quality products and excellent service.
Your order will be clearly defined both with layouts of
your designs and complete and accurate descriptions of the
products you have ordered on each order form. We do not
want anyone to be surprised with the end result of their
To that end, our layouts are done to scale as accurately
as is possible with the size information you give us regarding
your vehicle or other substrate for your graphics. We indicate
on the layouts the estimated size of the box of the truck
or trailer if we do not have the precise information.
We make every effort to supply you with layouts and estimates
in a very timely manner. We are available by phone and email
for any questions about your job.
We use only premium cast 2 mil vinyl for our cut graphics.
Our preference is to use 3M materials whenever possible.
The warranty for 3M premium cast vinyl is a minimum of 7
years. Occasionally, the customer may require a color of
vinyl not available thru 3M, in which case we use another
manufacturer's premium cast vinyl with an expected outdoor
durability of a minimum of 7 years.
Our print graphics are warranted for 5 years outdoor durability.
The definition of "Outdoor durability" is that
the material, subject to normal outdoor exposure, will not
shrink, crack, or fade during that time period. We cannot
warranty the product against damage done by foreign objects
(ie:scraped by tree limbs) or chemicals (ie: gas spilled
on decals, power washing done at a very close range which
blasts the decals off the truck, etc.).
Installation is a key component of the warranty of durability.
If improperly installed, with air gaps between the vinyl
and the substrate, FAILURE WILL OCCUR. For that reason,
any graphics installed by the customer that fail due to
air gaps between the vinyl and the substrate are not warranted.
Also for that reason, we offer to supply installation done
by a licensed, certified, bonded and insured professional
decal installation company. It is your decision to accept
that installation or to provide your own installer. When
we supply the installation, the entire job is fully guaranteed
to be installed properly and according to the schematic
supplied. When you arrange your own installation, we can
only guarantee that the decals we have supplied are exactly
what you ordered.
If at any time we fail to provide you with what you have
ordered, or if our hired installer has incorrectly installed
your graphics, we will fix the problem as quickly as possible.
If any decal we have supplied is not correct (wrong color,
misspelled word or wrong phone number, wrong size) we will
immediately replace it. We may ask that you return the incorrect
product at our expense.
Our goal is to have customers that are pleased with our
service and quality of work, so that they will return every
few years to order graphics when they expand their fleet
or want to change their graphics. We archive our orders
and layouts with multiple backups so that we can pull up
your previous orders and graphic layouts easily, and we
keep your complete order history on file.
For any questions, please call us at 916-425-3241 or email
us at firstname.lastname@example.org